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Feature Deep Dive

Measure What Matters — Conversations, Conversions, Satisfaction

Real-time analytics and reporting. See exactly how your AI is performing.

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The Problem

You Can't Manage What You Can't Measure

Without analytics, you don't know if your WhatsApp strategy is working. Are conversations happening? Is the AI helping? Are customers satisfied? Flying blind.

❓

Unknown ROI

No idea if WhatsApp is making you money or wasting time.

🚫

No Direction

Can't improve what you don't measure. No clear next steps.

😕

Lost Insights

Missing opportunities to optimize customer experience.

The Solution

Comprehensive Analytics Dashboard

See Everything That Matters

📊 Real-time conversation metrics

💰 Revenue attributed to WhatsApp

⭐ Customer satisfaction scores

⏱️ Response times and efficiency

🎯 AI accuracy and resolution rates

👥 Customer demographics and segments

Key Metrics

What You'll Track

💬

Total Conversations

How many customers are messaging you. Growth over time.

⏱️

Response Time

Average time from customer message to AI response. Track improvements.

✅

Resolution Rate

Percentage of conversations that end in resolution without escalation.

⭐

Satisfaction Score

Customer ratings after interactions. See trends.

🛒

Conversion Rate

Percentage of conversations that result in sales.

💵

Revenue Attributed

How much revenue comes from WhatsApp conversations.

Features

Analytics by Plan

Starter

  • ✓ Basic analytics
  • ✓ Daily view
  • ✓ Message count
  • – Advanced insights
  • – Custom reports

Growth & Pro

  • ✓ Everything in Starter
  • ✓ Hourly updates
  • ✓ Satisfaction tracking
  • ✓ Advanced insights
  • – CSV export (Pro only)

Pro

  • ✓ Everything in Growth
  • ✓ Real-time updates
  • ✓ Custom reports
  • ✓ CSV & PDF export
  • ✓ Scheduled reports
Real Examples

What You'll See

📊 Daily Dashboard

At a glance: 247 conversations today, 94% satisfaction, 23 sales, $1,240 revenue attributed.

Shows trends, peak times, and top performing agents.

📈 Trends

Conversation volume up 34% this month. Satisfaction improved to 96% (from 92% last month).

Understand what's working and what needs improvement.

👥 Customer Insights

Top products asked about, common objections, customer segments, repeat vs. new customers.

Discover patterns and opportunities.
Benefits

What You Get

📊

Data-Driven Decisions

Make decisions based on real data, not gut feeling.

⬆️

Optimize Performance

See what works. Double down on winners. Fix weak spots.

💡

Find Opportunities

Discover customer needs and market gaps from chat data.

📈

Show ROI

Prove WhatsApp is working. Justify budget to leadership.

Understand Your Business Through Data

Real-time analytics that show what matters.

Start Your Free Trial

No credit card required • 3,000 free messages per month

SentChat

AI-powered WhatsApp automation for modern businesses.

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