Feature Deep Dive

AI That Understands How Your Customers Feel

Real-time sentiment detection. Detect frustration, satisfaction, urgency—and respond appropriately.

The Problem

Generic Responses Frustrate Angry Customers

Without sentiment awareness, your AI treats every message the same. Angry customers get cheerful responses. Urgent requests get slow treatment.

😡

Escalation Failures

Frustrated customers don't get escalated. They leave bad reviews instead.

🤖

Tone Deaf Responses

Generic bot responses make angry customers angrier. They feel unheard.

⏰

Missed Urgency

Urgent issues get treated like routine questions. Problems compound.

The Solution

Sentiment-Aware AI

Your AI understands emotions and adjusts its approach automatically.

😊

Positive Sentiment

Customer is happy? Keep the friendly, casual tone. Upsell is welcomed.

Example: "You're amazing! We'd love if you checked out our new product line..."

😐

Neutral Sentiment

Customer is casual? Match their tone. Give straightforward answers.

Example: "Sure, here's the info you need. Anything else?"

😠

Negative Sentiment

Customer is frustrated? Switch to empathy mode. Escalate if needed.

Example: "I understand your frustration. Let me connect you with our support team right now..."

🚨

Urgent Sentiment

Time-critical issue detected? Immediate escalation. No waiting queues.

Example: "This is important. Connecting you to our team immediately..."

Real Examples

Before & After

❌ Without Sentiment Detection

Customer (frustrated): "I've been waiting 3 weeks for my order and it still hasn't arrived!"

Bot (cheerful): "Thanks for your patience! 😊 Would you like to hear about our new products? 🎉"

Result: Customer leaves 1-star review, never buys again.

✅ With Sentiment Detection

Customer (frustrated): "I've been waiting 3 weeks for my order and it still hasn't arrived!"

Bot (empathetic): "I understand—3 weeks is too long. I'm escalating this to our team immediately. You'll hear from someone in the next 30 minutes."

Result: Problem solved quickly. Customer appreciates the quick response and stays loyal.

Capabilities

What SentChat Detects

📊

Emotion

Happy, sad, angry, frustrated, excited. Detect the true emotional state.

⏰

Urgency

When customers need help NOW vs. when they can wait. Prioritize accordingly.

⭐

Satisfaction

Detect if customers are likely to recommend you, leave bad reviews, or churn.

🤝

Intent

Are they ready to buy, looking for support, or just browsing? React accordingly.

Results

What You Get

😊

Happier Customers

They feel understood and heard. Response quality improves dramatically.

⬇️

Fewer Escalations

Appropriate responses resolve issues. Less burden on your team.

⭐

Better Reviews

Customers appreciate the personalized, empathetic responses.

💰

More Revenue

Happy customers buy more. Churn decreases. Lifetime value increases.

Turn Frustrated Customers Into Loyal Advocates

Let AI understand emotions and respond with empathy.

Start Your Free Trial

No credit card required • 3,000 free messages per month

Feature Deep Dive

AI That Understands How Your Customers Feel

Real-time sentiment detection. Detect frustration, satisfaction, urgency—and respond appropriately.

Get Started Free

The Problem

Generic Responses Frustrate Angry Customers

Without sentiment awareness, your AI treats every message the same. Angry customers get cheerful responses. Urgent requests get slow treatment.

😡

Escalation Failures

Frustrated customers don't get escalated. They leave bad reviews instead.

🤖

Tone Deaf Responses

Generic bot responses make angry customers angrier. They feel unheard.

⏰

Missed Urgency

Urgent issues get treated like routine questions. Problems compound.

The Solution

Sentiment-Aware AI

Your AI understands emotions and adjusts its approach automatically.

😊

Positive Sentiment

Customer is happy? Keep the friendly, casual tone. Upsell is welcomed.

Example: "You're amazing! We'd love if you checked out our new product line..."

😐

Neutral Sentiment

Customer is casual? Match their tone. Give straightforward answers.

Example: "Sure, here's the info you need. Anything else?"

😠

Negative Sentiment

Customer is frustrated? Switch to empathy mode. Escalate if needed.

Example: "I understand your frustration. Let me connect you with our support team right now..."

🚨

Urgent Sentiment

Time-critical issue detected? Immediate escalation. No waiting queues.

Example: "This is important. Connecting you to our team immediately..."

Real Examples

Before & After

❌ Without Sentiment Detection

Customer (frustrated): "I've been waiting 3 weeks for my order and it still hasn't arrived!"

Bot (cheerful): "Thanks for your patience! 😊 Would you like to hear about our new products? 🎉"

Result: Customer leaves 1-star review, never buys again.

✅ With Sentiment Detection

Customer (frustrated): "I've been waiting 3 weeks for my order and it still hasn't arrived!"

Bot (empathetic): "I understand—3 weeks is too long. I'm escalating this to our team immediately. You'll hear from someone in the next 30 minutes."

Result: Problem solved quickly. Customer appreciates the quick response and stays loyal.

Capabilities

What SentChat Detects

📊

Emotion

Happy, sad, angry, frustrated, excited. Detect the true emotional state.

⏰

Urgency

When customers need help NOW vs. when they can wait. Prioritize accordingly.

⭐

Satisfaction

Detect if customers are likely to recommend you, leave bad reviews, or churn.

🤝

Intent

Are they ready to buy, looking for support, or just browsing? React accordingly.

Results

What You Get

😊

Happier Customers

They feel understood and heard. Response quality improves dramatically.

⬇️

Fewer Escalations

Appropriate responses resolve issues. Less burden on your team.

⭐

Better Reviews

Customers appreciate the personalized, empathetic responses.

💰

More Revenue

Happy customers buy more. Churn decreases. Lifetime value increases.

Turn Frustrated Customers Into Loyal Advocates

Let AI understand emotions and respond with empathy.

Start Your Free Trial

No credit card required • 3,000 free messages per month