Privacy Policy

Introduction

SentChat ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation platform.

Company: XEQUTIVE TECH LTD (Company No. 16950807)

Information We Collect

Account Information

When you create a SentChat account, we collect your name, email address, company name, and payment information.

WhatsApp Data

We process WhatsApp messages, customer contacts, and conversation history to provide our service. We act as a data processor on your behalf.

Business Data

We collect your website content, product information, FAQs, and other business data you upload to train your AI agent.

Usage Analytics

We collect analytics about how you use our platform, including conversation metrics, dashboard interactions, and feature usage.

How We Use Your Information

• To provide and maintain our WhatsApp automation service
• To process WhatsApp messages and train your AI agent
• To send service notifications and updates
• To process payments and billing
• To improve our service and develop new features
• To comply with legal obligations
• To prevent fraud and maintain security

Data Sharing and Third Parties

WhatsApp (Meta)

We share data with Meta/WhatsApp as necessary to send and receive messages. Meta is the data controller for WhatsApp messages.

Integration Providers

If you connect Shopify, WooCommerce, or calendar systems, we share necessary data with those services.

Payment Processors

We share payment information with our payment processor to process your subscription.

Legal Requirements

We may disclose information if required by law or to protect our legal rights.

Data Security

We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

Your Rights (GDPR)

If you're in the EU, you have the following rights:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erase your data ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at support@sendchat.app.

Cookies and Tracking

We use cookies to enhance your experience and understand how you use our service. You can control cookie settings in your browser. Some essential cookies are required for the platform to function.

Data Retention

We retain your data as long as your account is active. When you delete your account, we delete your data within 30 days, except where required by law to retain it.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We'll notify you of material changes via email or through our service.

Contact Us

If you have questions about this privacy policy or our data practices: